CALL CENTER FOR BUSINESSES &
PHONE ANSWERING SERVICE

WHETER YOU'RE A SMALL BUSINESS OR FORTUNE 500, WE'RE DIALED IN 24/7.

Call center for business

CALL CENTER SERVICES

  • Medium - Big Business - High call volume
  • Competitive and escalable call center pricing
  • No price packages subscriptions
  • We use metrics that fit your business needs
Call center for business

ANSWERING SERVICES

  • Small - Medium sized affordable business packages
  • Fully HIPPA compliant for healthcare professionals
  • 24/7 hour and bilingual answering service option available
  • Eliminate hold time voidemail reliance

WHAT WE OFFER TO OUTSOURCE

WE'RE HERE TO EXCEED THE EXPECTATIONS OF YOUR CUSTOMERS

Selecting the right outsource call center is one of the most important decisions you can make for your business. Your call center is an extension of your brand, so it is critically important that your vendor understands your company and provides the level of service your customers have come to expect.

CALL CENTER SERVICES

An outsourcing solution frees businesses from the time and expenses required to run an effective customer support team. Outsourcing customer support services is a proven method that eliminates the overhead cost of hiring and managing additional employees to run your customer relationship operations.

APPOINTMENT SETTINGS

Cost effective appointment setting is critical to the survival of industries such as financial, merchant processing & business services. Our outsourced appointment setting agencies are experts in this field and they stand ready to deliver the results you need...often with just a few days to setup.

24/7 ANSWERING SERVICES

We act as an extension of your brand. Your customers are our valuable customers as well. As organizations grow bigger, it becomes extremely important to facilitate communication. Not only for external customers but also between various internal teams for seamless day to day operations.

FEATURES

Be Available Whenever You’re Needed

Don’t let your clients hang up and call your competitors. Impress callers on their first interaction.

Reduce your patroll

Outsourcing can reduce your payroll by up to 1/3 the cost of inhouse staff.

Bilingual service

Our bilingual answering service means we can assist Spanish-speaking callers as easily as English-speaking.

Customized greetings

Custom call greetings and scripted responses customer questions ensure a seameless caller experience.

Industry Specific

We tailor our agents to your company’s specific needs and industry, so they are highly effective.

24 / 7 live call answering

We operate all day, every day, so we can answer your calls around the clock if you turn on after–hours live answering.

All-inclusive pricing

Our services are all-inclusive and our pricing structure is transparent, so you can trust us.

No lock – in contact

Month–to–month subscriptions and no cancellation fees mean flexibility to scale up or down as needs change.

Free onboarding

Our bilingual answering service means we can assist Spanish-speaking callers as easily as English-speaking.

HOW IT WORKS?

WE PERFORM ONBOARDING FREE OF CHARGE

Analyze
To choose the most effective tools and support channels, we’ll ask you to provide us with some information concerning your company, products or services you offer.

Team training
Our cooperation will start with the two weeks training period. During this time we’ll set up several meetings and training sessions to find out more about your needs and expectations.

Test
Based on the gathered information, we’ll prepare the special training test to ensure that every agent on our team is ready to serve your customers and meet your requirements in full.

Go live
After onboarding, we’ll regularly send you reports on our interactions with your regular and potential customers. You can monitor how our team works at every stage of our cooperation.


Improve
Provide us with the latest news about your products or services so that our team can stay updated to help your customers in the best possible way.

INDUSTRIES

ANSWERING SERVICE AND CALL CENTER SOLUTIONS FOR YOUR INDUSTRY

We understand that your business is unique. That is why we use a proprietary call handling platform that allows us to customize your service to solve the distinctive challenges you face. When you choose to work with us, we’ll team up to create a script just for you that will ensure that we’re taking care of your callers exactly the way you would.
Here are a few of the industries we serve with our answering and call center services. If you don’t see yours listed below, give us a call and we’ll tell you how we’ve assisted other organizations like yours.

Small Business

Answering service for small business is the missing piece for many entrepreneurs struggling to have it all. Our virtual receptionist services allow small business owners to forward their calls to a team of professionals. This means more time in their day for focusing on the critically important tasks that are so often disrupted by the phone ringing.

Automotive

Our automotive call center can help with lead capture, scheduling service appointments and more. Maybe you are a new and used auto retailer. You could be a parts distributor. You might run a garage or service center. In any case, having a 24-hour customer support solution is indispensable. Outsource your customer support and do your work without interruption.

Healthcare

We provide HIPAA-compliant healthcare call center services to give you the 24-hour, all-encompassing customer service you need. From hospitals, to doctors, to pharmaceutical companies, partnering with our team can help improve patient experience, improve communication and increase utilization to reduce cost.

Attorneys

Most attorneys have to find ways to manage a large volume of incoming calls. A client may be looking for an update on their case, or a potential new client might be seeking answers about how state law applies to them. No matter the situation, plenty of people will be calling in with potentially complex questions.

Insurance

Outbound Telemarketing is hard. With us as your partner, we make it easy. We have the “know-how” in the insurance industry to implement and execute campaigns that utilize dynamic scripting and reporting at the agency level.

Finance

Financial call center agents are highly-trained to handle data and consumer privacy processes, easily navigating consumer guidelines for information security while providing seamless customer experiences at scale.

PRICING

Dedicated – This type of service involves a dedicated group of agents that handle calls exclusively for one client. Our call centers typically price this service on a per-monthly basis. Dedicated Services are ideal for complicated applications or when the volume is significant and predictable.

CALL

PER ARGENT PER MONTH

  • Daily client-driven training
  • Dedicated group of agents handle your calls
  • Ideal for complicated outsourcing requests and large brands
  • Great for high call volumes with steady daily traffic trends All calls recorded
  • Advanced reporting on any fields you track

Shared – “Shared Inbound” is defined as services in which a pool of agents answer calls for 1-3 dozen clients. The client then pays only for the time used on a per-minute basis. volume swings or low overall activity.

ECONOMY
$ 34
PER MONTH
$1.40 / MIN
100 MINUTE
$ 128
PER MONTH
$1.40 / MIN
220 MINUTE
$ 219
PER MONTH
$1.40 / MIN
500 MINUTE
$ 539
PER MONTH
$1.40 / MIN
  • Calls answered in the shared agent pool
  • Calls answered in the shared agent pool
  • The larger the plan, the lower the pricing
  • Can change plans at anytime 24-hour coverage, 365 days a year
  • Bilingual service at no extra cost Affordable month to month pricing
  • Each base rate comes with an allotment of minutes with affordable overage rates
  • Customized call scripting
  • All calls recorded & available for 60 days

If you want more minutes or other plans, please contact us

ARE YOU READY TO OUTSOURCE YOUR CUSTOMER SERVICE?
LET'S TALK!

PLEASE COMPLETE THE FORM BELOW, OR CONNECT WITH OUR TEAM BY CALLING +1 (305) 563-9272.